Email
Us 
Call: 866-580-0971 |
Telephone assistance is available Monday through Saturday, between
the hours of 9:00 a.m. and 5:00 p.m., Central Standard Time.
For assistance during other hours, please leave a message at the
number above, including your name, telephone number and the approximate
time at which you would like to hear from us. Or, email us any time
at: info@josephstores.com.
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| Shipping |
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| Delivery
& Processing Charge |
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| Delivery and
processing is the charge for processing, handling, packing and
transporting your order. We cannot guarantee delivery times
even if additional fees are charged for faster service. Purchases
are delivered on weekdays only. The delivery and processing
charge is calculated when the order is placed and is subject
to change. Orders cannot be delivered to a P.O. box. |
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| Please note that, for your
protection, Joseph does not ship to any address other than the
billing address of the purchaser/card holder. For further information,
please call us at 866-580-0971, or email
us at info@josephstores.com. |
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| Standard
Delivery |
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| If you place
your order before 3:00 p.m. CST and choose Standard Delivery,
you should receive your purchase(s) within approximately 5 to
7 business days. Orders placed after 3:00 p.m. CST will be processed
the following business day. |
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| Two-Day
Delivery |
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| Select two-day
delivery for a fee of $10 above Standard delivery to receive
your purchase(s) within two business days, if your order is
placed before 3:00 p.m. CST on Monday - Friday. Orders placed
on Saturday or Sunday will be processed the following Monday
and should be delivered by the following Wednesday. |
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| Overnight |
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| Select overnight
delivery for a fee of $17 above Standard delivery to receive
your purchase(s) the following day, if your order is placed
before 3:00 p.m. CST on Monday - Friday, Orders placed on Saturday
or Sunday will be processed the following Monday and should
be delivered by the following Tuesday. The shipper may require
a signature upon delivery, and you may incur an additional charge
if you are not available to accept delivery on the first attempt.
Certain items cannot be shipped overnight, in which case you
will be notified after order placement. |
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| Outside
the Continental U.S. |
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| A fee of $5
will be added to applicable delivery and processing charges
for shipment to Alaska, Hawaii, Puerto Rico and Guam. Orders
placed through JosephStores.com cannot be shipped to international
addresses. Please call 866-580-0971 to order by phone. |
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| Additional |
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Multiple items
may be delivered separately, and delivery and processing charges
may be spread unevenly over separate shipments.
Delivery and processing charges will be refunded if merchandise
is damaged or defective, or if the item shipped is not the item
ordered. |
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| Order Total (before taxes)
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$50.01 - $100
$100.01 - $200
$200.01 - $300
$300.01 - $500
$500.01 - $700
$700.01 & over |
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$11.00
$14.50
$16.50
$19.00
$22.00
$24.00 |
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$21.00
$24.50
$26.50
$29.00
$32.00
$34.00
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$28.00
$31.50
$33.50
$36.00
$39.00
$41.00 |
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| Return
Policy |
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| If you are unsatisfied
with your order for any reason, Joseph will be happy to accept
your return of unworn, unused and unwashed merchandise. Merchandise
should be returned in the same packaging and in the same condition
in which it was delivered. Non-defective merchandise that has
been used may not be returned for refund. The refund amount
may be reduced from purchase price if merchandise is not in
its original packaging. |
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| Return
Merchandise |
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Credit
percentage |
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0 to 60 days from delivery:
61 to 120 days from delivery:
121-180 days from delivery:
180 days or more from delivery: |
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Full purchase price credited
75% of purchase price
50% of purchase price
May not be returned |
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Please note
that, for your protection, Joseph does not ship to any address
other than the billing address of the purchaser/card holder.
For further information, please call us at 866-580-0971, or
email us at info@josephstores.com.
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Joseph will
refund shipping and processing charges if the item shipped
is not the item ordered or if the merchandise is defective. |
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| Sale
Merchandise |
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| Sale merchandise
must be returned within 10 days of its delivery to you. |
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| Return
by Mail |
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| Fill in the
reason for the return on the packing slip that came with your
purchase, and note whether you prefer a refund or store credit.
Enclose the packing slip and ship prepaid and insured to: |
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Joseph
Laurelwood Shopping Center
418 South Grove Park Road
Memphis, TN 38117 |
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| While we take great care
to make sure pricing is accurate on JosephStores.com, incorrect
pricing may occur. If the correct price of an item is lower
than the price shown, Joseph will charge the lower amount when
the item is shipped. If you order an item for which the correct
price is higher than the price shown, Joseph will attempt to
contact you. If we cannot contact you, your order will be cancelled
and you will be notified. |
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| Merchandise
Availability |
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| All merchandise
offered on JosephStores.com is the same inventory as that sold
in the Joseph stores. Not all merchandise available in the stores
is shown online, such as Apparel and Cosmetics. We regularly
add new designers to our online and in-store selections. To
stay updated, and to receive notice of in-store events,
sign up for Joseph email. |
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| Sales
Tax |
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| Sales tax will
be added to your order according to applicable state laws if
your address is in the state of Tennessee or of Texas. Sales
tax will be applied to delivery and processing charges according
to applicable state laws if your address is in the state of
Tennessee or of Texas. |
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| American/European
shoe sizes |
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| American |
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European |
5
5 & 1/2
6
6 & 1/2
7
7 & 1/2
8
8 & 1/2
9
9 & 1/2
10
10 & 1/2
11
11 & 1/2 |
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35
35.5
36
36.5
37
37.5
38
38.5
39
39.5
40
40.5
41
41.5 |
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FREE
SHIPPING AT $200 & UP
