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Call: 800-890-5470

Telephone assistance is available Monday through Saturday, between the hours of 9:00 a.m. and 5:00 p.m., Central Standard Time. For assistance during other hours, please leave a message at the number above, including your name, telephone number and the approximate time at which you would like to hear from us. Or, email us any time at:

info@josephstores.com

Shipping Info
Returns
Frequent Buyer Programs
Merchandise Availability
Sales Tax
American/European Shoes Sizes
Billing Terms & Conditions
Privacy

SHIPPING

Delivery & Processing Charge
Delivery and processing is the charge for processing, handling, packing and transporting your order. We cannot guarantee delivery times even if additional fees are charged for faster service. Purchases are delivered on weekdays only. The delivery and processing charge is calculated when the order is placed and is subject to change. Orders cannot be delivered to a P.O. box. Please note that, for your protection, Joseph does not ship to any address other than the billing address of the purchaser/card holder. For further information, please call us at 866-580-0971, or email us at info@josephstores.com.

RETURN POLICY

If you are unsatisfied with your order for any reason, Joseph will be happy to accept return of unworn, unused and unwashed shoes or handbags within 30 days of receipt by the purchaser. Jewelry must be returned within two weeks of receipt by the purchaser. Merchandise should be returned in the same packaging and in the same condition in which it was delivered. Non-defective merchandise that has been used may not be returned for refund. The refund amount may be reduced from purchase price if merchandise is not in its original packaging. Joseph will refund shipping and processing charges if the item shipped is not the item ordered or if the merchandise is defective.

SALES MERCHANDISE

Sale merchandise must be returned within 10 days of its delivery to you.

RETURN BY MAIL

Joseph
Laurelwood Shopping Center
418 South Grove Park Road
Memphis, TN 38117

While we take great care to make sure pricing is accurate on JosephStores.com, incorrect pricing may occur. If the correct price of an item is lower than the price shown, Joseph will charge the lower amount when the item is shipped. If you order an item for which the correct price is higher than the price shown, Joseph will attempt to contact you. If we cannot contact you, your order will be cancelled and you will be notified.

FREQUENT BUYER PROGRAMS

Please click here for information about Joseph's Frequent Buyer Programs.

MERCHANDISE AVAILABILITY

All merchandise offered on JosephStores.com is the same inventory as that sold in the Joseph stores. Not all merchandise available in the stores is shown online, such as Apparel and Cosmetics, and the designers Gucci, Jimmy Choo and Prada. We regularly add new designers to our online and in-store selections. To stay updated, and to receive notice of in-store events, sign up for Joseph email below.

SALES TAX

Sales tax will be added to your order according to applicable state laws if your address is in the state of Tennessee or of Texas. Sales tax will be applied to delivery and processing charges according to applicable state laws if your address is in the state of Tennessee or of Texas.

AMERICAN/EURUOPEAN SHOE SIZES

5/35
5.5/35.5
6/36
6.5/36.5
7/37
7.5/37.5
8/38
8.5/38.5
9/39
9.5/39.5
10/40
10.5/40.5
11/41
11.5/41.5

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BILLING TERMS & CONDITIONS

In General
The Wexner Companies, Inc. owns and operates this Website. This document governs your relationship with JosephStores.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.

Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited at the time of shipment. Once the goods have been despatched and you have been sent a confirmation email the monies paid shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Privacy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookies/Tracking Technology
The Site uses cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Your personal information will never be shared with any third party.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails from this site allow you to opt out of further mailings.

Privacy & Security Contact Information
If you have any questions, concerns or comments about our privacy policy or security measures, please contact us: Email: info@josephstores.com.
Phone: 901-767-1609  800-890-5470

Joseph
Laurelwood Shopping Center
418 South Grove Park Road
Memphis, TN 38117

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

OUR STORES

MEMPHIS
Laurelwood Shopping Center
418 South Grove Park Road
Memphis, TN 38117
901-767-1609
800-890-5470

Hours
Mon.-Wed. 10:00 - 5:30
Thurs. 10:00 - 7:00
Fri. - Sat. 10:00 - 5:30

NEW ORLEANS
5500 Magazine Street
New Orleans, LA 70115
504-875-2226

Hours
Mon.-Sat. 10:00 - 6:00

HOUSTON
Highland Village
3930 Westheimer
Houston, TX 77027
713-623-8034
800-881-0144

Hours
Mon.-Fri. 10:00 - 6:00
Sat. 10:00 - 5:30

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